Frequently Asked Questions
Everything you need to know about your My Roller Stone experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are My Roller Stone products ethically sourced?
Yes, we prioritize ethical manufacturing and sustainable sourcing for all our stones and jewelry components to ensure high quality and social responsibility.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer wholesale opportunities?
We do! If you are a retailer interested in carrying My Roller Stone products, please reach out to our wholesale department via the contact form on our website.